Returns & Exchanges
At RoC Skincare, we stand behind the efficacy of our clinically proven formulas and want you to be fully satisfied with your regimen. If for any reason you are not happy with your purchase, you may return your items within 30 days of receipt for a full refund.
Initiate Your Request
Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.
Prepare the Package
Carefully pack the items in their original packaging, ensuring the products are securely sealed to prevent damage during transit.
Attach the Label
Download and print the prepaid shipping label provided by our portal and securely affix it to the outside of your return parcel.
Receive Your Refund
Once our warehouse receives and inspects your return, a refund will be issued to your original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing